/* Process Vision Support Portal v6.0 — Helles Design */
@import url('https://fonts.googleapis.com/css2?family=DM+Sans:opsz,wght@9..40,400;9..40,500;9..40,600;9..40,700;9..40,800&display=swap');

*,*::before,*::after{box-sizing:border-box;margin:0;padding:0;}

#pvtd-app,#pvtd-app *,
#pvtd-login-app,#pvtd-login-app *,
.pvtd-login-wrap,.pvtd-login-wrap *,
#pvtd-overlay,#pvtd-overlay *{
  font-family:'DM Sans',system-ui,sans-serif;
  -webkit-font-smoothing:antialiased;box-sizing:border-box;
}

/* ══ ROOT ═════════════════════════════════════════════════ */
:root,
#pvtd-app,
.pvtd-login-wrap{
  --c-bg:       #F5F4F8;
  --c-surface:  #FFFFFF;
  --c-border:   #E4E2EC;
  --c-text:     #1A1333;
  --c-muted:    #8B86A0;
  --c-violet:   #7E3BED;
  --c-violet-l: #F0EAFD;
  --c-lime:     #C6FF34;
  --c-lime-l:   #F2FFD6;
  --c-dark:     #0A0326;
  --c-orange:   #F97316;
  --c-orange-l: #FFF0E6;
  --c-green:    #22C55E;
  --c-green-l:  #E9FDF0;
  --c-grey-l:   #F4F3F7;
}
#pvtd-app{
  background:var(--c-bg);color:var(--c-text);
  width:100%;min-height:100vh;display:flex;flex-direction:column;
}

/* ══ TOPBAR ═══════════════════════════════════════════════ */
.pvtd-topbar{
  background:var(--c-surface);border-bottom:1px solid var(--c-border);
  height:52px;padding:0 18px;
  display:flex;align-items:center;justify-content:space-between;gap:16px;
  position:sticky;top:var(--wp-admin--admin-bar--height,0px);z-index:200;flex-shrink:0;
}
.pvtd-topbar-left{display:flex;align-items:center;gap:12px;}
.pvtd-logo{display:flex;align-items:center;gap:9px;}
.pvtd-dash-logo-img{height:22px;width:auto;display:block;}
.pvtd-logo-text{font-size:13px;font-weight:500;color:var(--c-muted);letter-spacing:.3px;}
.pvtd-logo-text strong{color:var(--c-text);font-weight:800;letter-spacing:.8px;}
.pvtd-topbar-div{width:1px;height:18px;background:var(--c-border);}
.pvtd-topbar-label{font-size:11px;font-weight:700;color:var(--c-muted);letter-spacing:1.2px;text-transform:uppercase;}

.pvtd-topbar-stats{display:flex;align-items:center;gap:6px;}
.pvtd-stat{
  display:flex;align-items:center;gap:6px;
  padding:5px 11px;border-radius:8px;
  background:var(--c-grey-l);border:1px solid transparent;
}
.pvtd-stat-n{font-size:14px;font-weight:800;color:var(--c-text);line-height:1;font-feature-settings:'tnum';}
.pvtd-stat-l{font-size:9px;font-weight:700;color:var(--c-muted);text-transform:uppercase;letter-spacing:.8px;}
.pvtd-stat--open  .pvtd-stat-n{color:var(--c-violet);}
.pvtd-stat--closed .pvtd-stat-n{color:var(--c-muted);}

.pvtd-topbar-right{display:flex;align-items:center;gap:8px;}
.pvtd-btn-icon{
  background:var(--c-grey-l);border:1px solid var(--c-border);
  color:var(--c-muted);border-radius:8px;width:32px;height:32px;
  cursor:pointer;transition:all .15s;display:flex;align-items:center;justify-content:center;padding:0;
}
.pvtd-btn-icon:hover{background:var(--c-violet-l);color:var(--c-violet);border-color:rgba(126,59,237,.2);}
.pvtd-btn-icon--spin svg{animation:pvtdSpin .7s linear infinite;}
@keyframes pvtdSpin{to{transform:rotate(360deg);}}

.pvtd-btn-new{
  display:flex;align-items:center;gap:6px;
  background:var(--c-violet);color:#fff;border:none;border-radius:9px;
  padding:8px 16px;font-size:13px;font-weight:800;cursor:pointer;transition:all .15s;white-space:nowrap;font-family:inherit;
  box-shadow:0 1px 0 rgba(126,59,237,.15);
}
.pvtd-btn-new:hover{background:#9254f0;transform:translateY(-1px);box-shadow:0 4px 14px rgba(126,59,237,.25);}
.pvtd-user-pill{
  display:flex;align-items:center;gap:7px;padding:3px 10px 3px 3px;
  background:var(--c-grey-l);border:1px solid var(--c-border);
  border-radius:20px;cursor:pointer;transition:all .15s;color:var(--c-muted);
}
.pvtd-user-pill:hover{background:var(--c-violet-l);border-color:rgba(126,59,237,.2);color:var(--c-violet);}
.pvtd-avatar{
  width:26px;height:26px;border-radius:50%;
  background:linear-gradient(135deg,var(--c-violet),var(--c-lime));
  display:flex;align-items:center;justify-content:center;
  font-size:11px;font-weight:800;color:var(--c-dark);flex-shrink:0;
}
.pvtd-user-name{font-size:11px;color:var(--c-muted);max-width:130px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;font-weight:600;}
.pvtd-user-pill:hover .pvtd-user-name{color:var(--c-violet);}

/* ══ BODY ═════════════════════════════════════════════════ */
.pvtd-body{
  display:flex;flex:1;
  height:calc(100vh - 52px - var(--wp-admin--admin-bar--height,0px));
  overflow:hidden;
}

/* ══ SIDEBAR ══════════════════════════════════════════════ */
.pvtd-sidebar{
  width:260px;min-width:260px;flex-shrink:0;
  background:var(--c-surface);border-right:1px solid var(--c-border);
  padding:14px 10px;display:flex;flex-direction:column;gap:2px;overflow-y:auto;
}
.pvtd-sidebar-label{
  font-size:9px;font-weight:800;color:var(--c-muted);
  letter-spacing:1.5px;text-transform:uppercase;padding:4px 10px 8px;
}
.pvtd-nav{
  display:flex;align-items:center;gap:9px;width:100%;
  padding:7px 10px;border-radius:8px;background:transparent;border:none;
  color:var(--c-muted);font-size:13px;font-weight:500;
  cursor:pointer;transition:all .12s;text-align:left;font-family:inherit;
}
.pvtd-nav:hover{background:var(--c-grey-l);color:var(--c-text);}
.pvtd-nav--active{background:var(--c-violet-l)!important;color:var(--c-violet)!important;font-weight:700;}
.pvtd-nav-dot{
  width:8px;height:8px;border-radius:50%;flex-shrink:0;
  background:var(--c-border);
}
.pvtd-nav-dot--all   {background:var(--c-muted);}
.pvtd-nav-dot--new   {background:var(--c-violet);}
.pvtd-nav-dot--wip   {background:var(--c-green);}
.pvtd-nav-dot--wait  {background:var(--c-orange);}
.pvtd-nav-dot--closed{background:var(--c-border);}
.pvtd-nav--active .pvtd-nav-dot--all   {background:var(--c-violet);}
.pvtd-nav-text{flex:1;line-height:1.3;}
.pvtd-nav-badge{
  font-size:11px;font-weight:700;min-width:20px;text-align:center;
  background:var(--c-grey-l);color:var(--c-muted);
  border-radius:10px;padding:1px 6px;
}
.pvtd-nav--active .pvtd-nav-badge{background:var(--c-violet);color:#fff;}
.pvtd-sidebar-sep{height:1px;background:var(--c-border);margin:8px 2px;}
.pvtd-sidebar-cta{
  display:flex;align-items:center;gap:8px;width:100%;
  padding:9px 12px;border-radius:8px;
  background:var(--c-violet-l);border:1px solid rgba(126,59,237,.15);
  color:var(--c-violet);font-size:13px;font-weight:700;
  cursor:pointer;transition:all .12s;font-family:inherit;
}
.pvtd-sidebar-cta:hover{background:rgba(126,59,237,.15);}

/* ══ TICKET-LISTE ═════════════════════════════════════════ */
.pvtd-list-col{
  width:380px;min-width:340px;flex-shrink:0;
  background:var(--c-surface);border-right:1px solid var(--c-border);
  overflow-y:auto;scrollbar-width:thin;scrollbar-color:var(--c-border) transparent;
}
.pvtd-list-head{
  padding:10px 14px;border-bottom:1px solid var(--c-border);
  position:sticky;top:0;z-index:5;background:var(--c-surface);
  display:flex;align-items:center;gap:10px;
}
#pvtd-list-title{
  font-size:10px;font-weight:800;color:var(--c-muted);
  text-transform:uppercase;letter-spacing:1.2px;
  flex-shrink:0;white-space:nowrap;
}

/* ── Filter-Suchfeld ───────────────────────── */
.pvtd-search{
  flex:1;display:flex;align-items:center;gap:7px;
  background:var(--c-grey-l);border:1px solid transparent;
  border-radius:8px;padding:6px 10px;
  transition:background .15s,border-color .15s,box-shadow .15s;
  min-width:0;
}
.pvtd-search:focus-within,
.pvtd-search--active{
  background:var(--c-surface);border-color:var(--c-violet);
  box-shadow:0 0 0 3px rgba(126,59,237,.10);
}
.pvtd-search > svg{flex-shrink:0;color:var(--c-muted);}
.pvtd-search:focus-within > svg{color:var(--c-violet);}
.pvtd-search input{
  flex:1;min-width:0;border:none;background:transparent;outline:none;
  font-family:inherit;font-size:13px;color:var(--c-text);
  font-weight:500;letter-spacing:.2px;padding:0;
}
.pvtd-search input::placeholder{color:var(--c-muted);font-weight:500;}
.pvtd-search input::-webkit-search-cancel-button{display:none;}
.pvtd-search-clear{
  display:none;cursor:pointer;border:none;background:transparent;
  color:var(--c-muted);padding:0;
  width:18px;height:18px;border-radius:50%;
  align-items:center;justify-content:center;
  transition:all .12s;
}
.pvtd-search-clear:hover{background:var(--c-border);color:var(--c-text);}
.pvtd-search--active .pvtd-search-clear{display:flex;}

.pvtd-empty{text-align:center;padding:48px 20px;color:var(--c-muted);display:flex;flex-direction:column;align-items:center;gap:10px;}
.pvtd-empty p{font-size:13px;line-height:1.5;margin:0;}
.pvtd-empty--filter p strong{color:var(--c-text);font-weight:700;}

.pvtd-row{
  display:flex;align-items:center;gap:0;
  border-bottom:1px solid #EFEDF4;
  cursor:pointer;transition:background .1s;
}
.pvtd-row:hover{background:#FAF9FD;}
.pvtd-row--active{background:var(--c-violet-l)!important;}
.pvtd-row--new{animation:pvtdHighlight 2s ease-out;}
@keyframes pvtdHighlight{0%{background:var(--c-lime-l);}100%{background:transparent;}}
.pvtd-row-indicator{width:3px;align-self:stretch;flex-shrink:0;}
.pvtd-row-indicator--violet{background:var(--c-violet);}
.pvtd-row-indicator--lime  {background:var(--c-green);}
.pvtd-row-indicator--orange{background:var(--c-orange);}
.pvtd-row-indicator--grey  {background:var(--c-border);}
.pvtd-row-body{flex:1;padding:14px 16px;min-width:0;}
.pvtd-row-top{display:flex;align-items:center;justify-content:space-between;gap:8px;margin-bottom:5px;}
.pvtd-row-nr{font-size:10px;font-weight:800;color:var(--c-muted);letter-spacing:.8px;font-feature-settings:'tnum';}
.pvtd-row-subject{font-size:13px;font-weight:600;color:var(--c-text);white-space:nowrap;overflow:hidden;text-overflow:ellipsis;margin-bottom:4px;}
.pvtd-row-date{font-size:11px;color:var(--c-muted);}
.pvtd-row-arrow{flex-shrink:0;margin-right:12px;color:var(--c-border);}
.pvtd-row--active .pvtd-row-arrow{color:var(--c-violet);}

/* ══ CHIPS / BADGES ═══════════════════════════════════════ */
.pvtd-chip{display:inline-block;font-size:10px;font-weight:700;padding:2px 8px;border-radius:20px;letter-spacing:.3px;white-space:nowrap;}
.pvtd-chip--violet{background:var(--c-violet-l);color:var(--c-violet);}
.pvtd-chip--lime  {background:var(--c-green-l);color:#16a34a;}
.pvtd-chip--orange{background:var(--c-orange-l);color:var(--c-orange);}
.pvtd-chip--grey  {background:var(--c-grey-l);color:var(--c-muted);}

/* ══ DETAIL PANEL ═════════════════════════════════════════ */
.pvtd-detail-col{
  flex:1;overflow-y:auto;background:#FAFAFC;
  scrollbar-width:thin;scrollbar-color:var(--c-border) transparent;
}
.pvtd-detail-empty{
  height:100%;display:flex;flex-direction:column;
  align-items:center;justify-content:center;
  gap:12px;color:var(--c-muted);
}
.pvtd-detail-empty p{font-size:13px;}

/* ── Detail Inhalt ──────────────────────────────── */
#pvtd-detail-content{padding:28px 30px;max-width:780px;}

.pvtd-dh{
  background:var(--c-surface);border:1px solid var(--c-border);
  border-radius:14px;padding:22px 24px;margin-bottom:14px;
}
.pvtd-dh-top{display:flex;align-items:center;gap:10px;margin-bottom:8px;flex-wrap:wrap;}
.pvtd-dh-nr{font-size:11px;font-weight:800;color:var(--c-muted);letter-spacing:1px;font-feature-settings:'tnum';}
.pvtd-dh-title{font-size:20px;font-weight:800;color:var(--c-text);line-height:1.3;margin-bottom:10px;}
.pvtd-dh-meta{display:flex;align-items:center;gap:8px;flex-wrap:wrap;}
.pvtd-tag{
  display:inline-flex;align-items:center;gap:4px;
  font-size:11px;font-weight:600;padding:3px 9px;border-radius:6px;
  background:var(--c-grey-l);color:var(--c-muted);
}
.pvtd-tag--prio-HIGH  {background:var(--c-orange-l);color:var(--c-orange);}
.pvtd-tag--prio-URGENT{background:#FEE2E2;color:#DC2626;}

.pvtd-dcards{display:flex;gap:10px;margin-bottom:14px;flex-wrap:wrap;}
.pvtd-dcard{
  flex:1;min-width:120px;
  background:var(--c-surface);border:1px solid var(--c-border);
  border-radius:10px;padding:12px 14px;
}
.pvtd-dcard-lbl{font-size:9px;font-weight:800;color:var(--c-muted);text-transform:uppercase;letter-spacing:1px;margin-bottom:5px;}
.pvtd-dcard-val{font-size:13px;font-weight:700;color:var(--c-text);}

/* ── Nachrichtenverlauf ──────────────────────────── */
.pvtd-msg-section{
  background:var(--c-surface);border:1px solid var(--c-border);
  border-radius:14px;margin-bottom:14px;overflow:hidden;
}
.pvtd-msg-section-hd{
  padding:12px 18px;border-bottom:1px solid var(--c-border);
  font-size:11px;font-weight:800;color:var(--c-muted);
  text-transform:uppercase;letter-spacing:1px;
  display:flex;align-items:center;gap:6px;
}
.pvtd-msg-list{display:flex;flex-direction:column;}

.pvtd-msg{
  padding:16px 18px;border-bottom:1px solid var(--c-border);
}
.pvtd-msg:last-child{border-bottom:none;}
.pvtd-msg-meta{display:flex;align-items:center;gap:8px;margin-bottom:8px;}
.pvtd-msg-sender{
  width:28px;height:28px;border-radius:50%;flex-shrink:0;
  display:flex;align-items:center;justify-content:center;
  font-size:11px;font-weight:800;
}
.pvtd-msg-sender--support{background:var(--c-violet-l);color:var(--c-violet);}
.pvtd-msg-sender--customer{background:var(--c-grey-l);color:var(--c-muted);}
.pvtd-msg-sender--initial{background:var(--c-lime-l);color:#16a34a;}
.pvtd-msg-info{flex:1;}
.pvtd-msg-from{font-size:12px;font-weight:700;color:var(--c-text);}
.pvtd-msg-date{font-size:11px;color:var(--c-muted);}
.pvtd-msg-type-badge{
  font-size:10px;font-weight:700;padding:2px 8px;border-radius:20px;
  background:var(--c-grey-l);color:var(--c-muted);white-space:nowrap;
}
.pvtd-msg-type-badge--note{background:var(--c-violet-l);color:var(--c-violet);}
.pvtd-msg-type-badge--support{background:var(--c-lime-l);color:#16a34a;}
.pvtd-msg-body{font-size:13px;color:#3D3560;line-height:1.75;white-space:pre-wrap;padding-left:36px;}

/* ── Antwort-Box ─────────────────────────────────── */
.pvtd-reply-box{
  background:var(--c-surface);border:1px solid var(--c-border);
  border-radius:14px;margin-bottom:14px;overflow:hidden;
}
.pvtd-reply-hd{
  padding:12px 18px;border-bottom:1px solid var(--c-border);
  font-size:11px;font-weight:800;color:var(--c-text);
  text-transform:uppercase;letter-spacing:1px;
  display:flex;align-items:center;gap:6px;
}
.pvtd-reply-hd svg{flex-shrink:0;}
.pvtd-reply-bd{padding:14px 18px;}
.pvtd-reply-input{
  width:100%;background:var(--c-bg);border:1.5px solid var(--c-border);
  border-radius:10px;padding:12px 14px;font-size:14px;line-height:1.6;
  font-family:inherit;color:var(--c-text);resize:vertical;min-height:90px;
  outline:none;transition:border-color .15s;
}
.pvtd-reply-input::placeholder{color:var(--c-muted);}
.pvtd-reply-input:focus{border-color:var(--c-violet);}
.pvtd-reply-ft{display:flex;align-items:center;justify-content:space-between;margin-top:10px;flex-wrap:wrap;gap:8px;}
.pvtd-reply-hint{font-size:11px;color:var(--c-muted);}
.pvtd-reply-status{font-size:12px;font-weight:600;}

/* ── Aktionen ────────────────────────────────────── */
.pvtd-actions{
  display:flex;align-items:center;gap:8px;
  padding:12px 0;flex-wrap:wrap;
}
.pvtd-act-label{font-size:10px;font-weight:800;color:var(--c-muted);text-transform:uppercase;letter-spacing:1px;}
.pvtd-act-btn{
  display:flex;align-items:center;gap:6px;
  padding:8px 14px;border-radius:8px;font-size:12px;font-weight:700;
  cursor:pointer;border:none;transition:all .12s;font-family:inherit;
}
.pvtd-act-btn--wait{background:var(--c-orange-l);color:var(--c-orange);}
.pvtd-act-btn--wait:hover{background:#FFE4CC;}
.pvtd-act-btn--close{background:var(--c-violet-l);color:var(--c-violet);}
.pvtd-act-btn--close:hover{background:rgba(126,59,237,.15);}

/* Loader */
.pvtd-loader{padding:48px;text-align:center;color:var(--c-muted);font-size:13px;}
.pvtd-spin{
  display:inline-block;width:20px;height:20px;margin-bottom:8px;
  border:2px solid var(--c-border);border-top-color:var(--c-violet);
  border-radius:50%;animation:pvtdSpin .7s linear infinite;
}

/* ══ LOGIN ════════════════════════════════════════════════ */
.pvtd-login-wrap{
  min-height:100vh;
  background:#FAFAFC;
  display:flex;align-items:center;justify-content:center;padding:24px;
  font-family:'DM Sans',system-ui,sans-serif;
  -webkit-font-smoothing:antialiased;
}
.pvtd-login-wrap *{box-sizing:border-box;font-family:'DM Sans',system-ui,sans-serif;}
.pvtd-login-box{
  width:100%;max-width:400px;
  background:#FFFFFF;
  border:1px solid #ECEAF3;
  border-radius:14px;padding:28px 28px 26px;
  box-shadow:0 1px 3px rgba(26,19,51,.04);
}
.pvtd-login-brand{display:flex;align-items:center;justify-content:center;gap:8px;margin-bottom:22px;}
.pvtd-login-brand-text{font-size:12px;font-weight:500;color:var(--c-muted);}
.pvtd-login-brand-text strong{color:var(--c-text);font-weight:800;letter-spacing:.4px;}
.pvtd-login-top{text-align:center;margin-bottom:22px;}
.pvtd-login-title{font-size:19px;font-weight:700;color:var(--c-text);margin-bottom:5px;letter-spacing:-.2px;}
.pvtd-login-sub{font-size:13px;color:var(--c-muted);line-height:1.55;}
.pvtd-new-contact-hint{background:var(--c-violet-l);border-left:3px solid var(--c-violet);border-radius:6px;padding:9px 12px;font-size:12px;color:var(--c-violet);margin-bottom:14px;}

/* Fields */
.pvtd-field,.pvtd-field-row{margin-bottom:14px;}
.pvtd-field-row{display:flex;gap:10px;}
.pvtd-field-row .pvtd-field{flex:1;margin-bottom:0;}
.pvtd-field label{display:block;font-size:11px;font-weight:700;color:var(--c-muted);text-transform:uppercase;letter-spacing:.7px;margin-bottom:5px;}
.pvtd-field input,.pvtd-field textarea,.pvtd-field select{
  width:100%;background:var(--c-bg);border:1.5px solid var(--c-border);
  border-radius:9px;padding:10px 13px;font-size:14px;font-family:inherit;
  color:var(--c-text);outline:none;transition:border-color .15s;
}
.pvtd-field input::placeholder,.pvtd-field textarea::placeholder{color:var(--c-muted);}
.pvtd-field input:focus,.pvtd-field textarea:focus,.pvtd-field select:focus{border-color:var(--c-violet);}
.pvtd-field select{appearance:none;background-image:url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='10' height='6'%3E%3Cpath d='M0 0l5 6 5-6z' fill='%238B86A0'/%3E%3C/svg%3E");background-repeat:no-repeat;background-position:right 12px center;padding-right:32px;}
.pvtd-field textarea{resize:vertical;min-height:90px;}
.pvtd-req{color:var(--c-violet);}
.pvtd-opt{font-size:10px;font-weight:400;color:var(--c-muted);text-transform:none;letter-spacing:0;}
.pvtd-otp-note{background:var(--c-violet-l);border-left:3px solid var(--c-violet);border-radius:6px;padding:10px 12px;font-size:12px;color:var(--c-violet);margin-bottom:16px;}
.pvtd-error{background:#FEF2F2;border:1px solid #FECACA;border-radius:8px;padding:10px 13px;font-size:13px;color:#DC2626;margin-bottom:12px;}
.pvtd-hint{font-size:11px;color:var(--c-muted);text-align:center;margin-top:14px;}

/* Buttons Login */
.pvtd-btn{
  width:100%;background:#7E3BED;color:#fff;border:none;border-radius:9px;
  padding:11px;font-family:inherit;font-size:14px;font-weight:700;letter-spacing:.1px;
  cursor:pointer;transition:all .15s;display:flex;align-items:center;justify-content:center;gap:8px;
}
.pvtd-btn:hover{background:#9254f0;}
.pvtd-btn--ghost{
  background:transparent;border:1px solid #ECEAF3;color:#8B86A0;
  margin-top:8px;font-weight:600;
}
.pvtd-btn--ghost:hover{border-color:#7E3BED;color:#7E3BED;background:transparent;}

/* Buttons Modal */
.pvtd-btn-primary{display:flex;align-items:center;justify-content:center;gap:8px;background:var(--c-violet);color:#fff;border:none;border-radius:10px;padding:11px 24px;font-family:inherit;font-size:13px;font-weight:800;cursor:pointer;transition:all .15s;}
.pvtd-btn-primary:hover{background:#9254f0;}
.pvtd-btn-ghost{background:transparent;border:1.5px solid var(--c-border);color:var(--c-muted);border-radius:9px;padding:10px 18px;font-family:inherit;font-size:13px;font-weight:600;cursor:pointer;transition:all .15s;}
.pvtd-btn-ghost:hover{border-color:var(--c-violet);color:var(--c-violet);}
.pvtd-btn-outline{display:inline-block;background:transparent;border:1.5px solid var(--c-violet);color:var(--c-violet);border-radius:9px;padding:9px 20px;font-family:inherit;font-size:13px;font-weight:700;cursor:pointer;transition:all .15s;margin-top:4px;}
.pvtd-btn-outline:hover{background:var(--c-violet-l);}

/* Detail Buttons */
.pvtd-btn-send{display:flex;align-items:center;gap:6px;background:var(--c-violet);color:#fff;border:none;border-radius:9px;padding:9px 18px;font-size:13px;font-weight:700;cursor:pointer;transition:all .15s;font-family:inherit;}
.pvtd-btn-send:hover{background:#9254f0;}
.pvtd-btn-send:disabled{opacity:.5;cursor:not-allowed;}

.pvtd-spinner{display:inline-block;width:12px;height:12px;border:2px solid rgba(255,255,255,.35);border-top-color:#fff;border-radius:50%;animation:pvtdSpin .7s linear infinite;vertical-align:middle;margin-left:4px;}

/* File Drop */
.pvtd-drop{position:relative;border:2px dashed var(--c-border);border-radius:10px;transition:border-color .15s;background:var(--c-bg);overflow:hidden;}
.pvtd-drop:hover,.pvtd-drop--drag{border-color:var(--c-violet);}
.pvtd-drop input[type=file]{position:absolute;inset:0;opacity:0;cursor:pointer;width:100%;height:100%;}
.pvtd-drop-inner{display:flex;flex-direction:column;align-items:center;gap:5px;padding:20px;pointer-events:none;}
.pvtd-drop-inner span{font-size:13px;font-weight:600;color:var(--c-muted);}
.pvtd-drop-inner small{font-size:10px;color:var(--c-muted);text-transform:uppercase;letter-spacing:.8px;}
.pvtd-file-chips{display:flex;flex-wrap:wrap;gap:6px;padding:8px 0;}
.pvtd-file-chip{display:flex;align-items:center;gap:6px;background:var(--c-violet-l);border:1px solid rgba(126,59,237,.2);border-radius:20px;padding:4px 10px 4px 8px;font-size:11px;font-weight:600;color:var(--c-violet);}
.pvtd-file-chip em{font-style:normal;color:var(--c-muted);font-size:10px;}
.pvtd-file-chip-remove{cursor:pointer;color:var(--c-muted);font-size:14px;line-height:1;margin-left:2px;}
.pvtd-file-chip-remove:hover{color:#DC2626;}

/* Attachments display */
.pvtd-attachments{display:flex;flex-wrap:wrap;gap:8px;padding:10px 18px 14px;border-top:1px solid var(--c-border);}
.pvtd-attachment-link{display:flex;align-items:center;gap:6px;background:var(--c-grey-l);border:1px solid var(--c-border);border-radius:8px;padding:6px 12px;font-size:12px;font-weight:600;color:var(--c-violet);text-decoration:none;transition:all .12s;}
.pvtd-attachment-link:hover{background:var(--c-violet-l);border-color:rgba(126,59,237,.3);}

/* ══ MODAL ════════════════════════════════════════════════ */
.pvtd-overlay{position:fixed;inset:0;background:rgba(26,19,51,.32);backdrop-filter:blur(6px);z-index:500;display:flex;align-items:center;justify-content:center;padding:16px;}
.pvtd-modal{background:var(--c-surface);border:1px solid var(--c-border);border-radius:14px;width:100%;max-width:540px;max-height:90vh;overflow-y:auto;box-shadow:0 12px 40px rgba(26,19,51,.10);}
.pvtd-modal-hd{display:flex;align-items:center;justify-content:space-between;padding:16px 22px;border-bottom:1px solid var(--c-border);position:sticky;top:0;background:var(--c-surface);z-index:5;border-radius:14px 14px 0 0;}
.pvtd-modal-title{display:flex;align-items:center;gap:8px;font-size:14px;font-weight:700;color:var(--c-text);}
.pvtd-modal-x{background:var(--c-grey-l);border:none;color:var(--c-muted);width:30px;height:30px;border-radius:8px;cursor:pointer;transition:all .15s;display:flex;align-items:center;justify-content:center;}
.pvtd-modal-x:hover{background:var(--c-border);color:var(--c-text);}
.pvtd-modal-bd{padding:20px 22px;}
.pvtd-modal-ft{display:flex;justify-content:flex-end;gap:10px;padding-top:16px;border-top:1px solid var(--c-border);margin-top:8px;}
.pvtd-form-grid{display:flex;gap:12px;margin-bottom:0;}
.pvtd-form-grid .pvtd-field{flex:1;}
.pvtd-form-err{background:#FEF2F2;border:1px solid #FECACA;border-radius:8px;padding:10px 13px;font-size:13px;color:#DC2626;margin-bottom:10px;}

/* Success */
.pvtd-success-box{text-align:center;padding:24px 0;}
.pvtd-success-icon{width:56px;height:56px;border-radius:50%;background:var(--c-lime-l);border:2px solid var(--c-lime);display:flex;align-items:center;justify-content:center;margin:0 auto 16px;}
.pvtd-success-box h4{font-size:18px;font-weight:800;color:var(--c-text);margin-bottom:6px;}
.pvtd-success-box p{font-size:13px;color:var(--c-muted);margin-bottom:14px;}

/* ══ RESPONSIVE ═══════════════════════════════════════════ */
@media(max-width:960px){.pvtd-sidebar{display:none;}.pvtd-topbar-stats{display:none;}.pvtd-user-name{display:none;}.pvtd-list-col{width:340px;}}
@media(max-width:640px){.pvtd-list-col{width:100%;border-right:none;}.pvtd-detail-col{display:none;}#pvtd-detail-content{padding:16px;}.pvtd-btn-new{padding:7px 12px;font-size:12px;}}

/* ══ LOGIN OVERRIDE — Elementor/Theme-Proof ══════════════ */
.pvtd-login-wrap .pvtd-login-title{font-size:19px!important;font-weight:700!important;color:#1A1333!important;margin-bottom:5px!important;letter-spacing:-.2px!important;}
.pvtd-login-wrap .pvtd-login-sub{font-size:13px!important;color:#8B86A0!important;line-height:1.55!important;}
.pvtd-login-wrap .pvtd-field label{display:block!important;font-size:11px!important;font-weight:700!important;color:#8B86A0!important;text-transform:uppercase!important;letter-spacing:.7px!important;margin-bottom:5px!important;}
.pvtd-login-wrap .pvtd-field input{
  width:100%!important;background:#FAFAFC!important;
  border:1px solid #ECEAF3!important;border-radius:8px!important;
  padding:10px 13px!important;font-size:14px!important;font-family:'DM Sans',system-ui,sans-serif!important;
  color:#1A1333!important;outline:none!important;box-shadow:none!important;
  transition:border-color .15s,background .15s!important;
}
.pvtd-login-wrap .pvtd-field input:focus{border-color:#7E3BED!important;background:#FFFFFF!important;box-shadow:0 0 0 3px rgba(126,59,237,.10)!important;}
.pvtd-login-wrap .pvtd-field input::placeholder{color:#8B86A0!important;}
.pvtd-login-wrap .pvtd-error{background:#FEF2F2!important;border:1px solid #FECACA!important;border-radius:8px!important;padding:9px 13px!important;font-size:13px!important;color:#DC2626!important;margin-bottom:12px!important;}
.pvtd-login-wrap .pvtd-hint{font-size:11px!important;color:#8B86A0!important;text-align:center!important;margin-top:14px!important;}
.pvtd-login-wrap .pvtd-otp-note{background:#F0EAFD!important;border-left:3px solid #7E3BED!important;border-radius:6px!important;padding:9px 12px!important;font-size:12px!important;color:#7E3BED!important;margin-bottom:14px!important;}
.pvtd-login-wrap #pvtd-otp-input{font-size:20px!important;font-weight:800!important;letter-spacing:6px!important;text-align:center!important;}
.pvtd-login-wrap .pvtd-new-contact-hint{background:#F0EAFD!important;border-left:3px solid #7E3BED!important;border-radius:6px!important;padding:9px 12px!important;font-size:12px!important;color:#7E3BED!important;margin-bottom:14px!important;}
.pvtd-login-wrap .pvtd-login-brand{display:flex!important;align-items:center!important;justify-content:center!important;gap:8px!important;margin-bottom:22px!important;}
.pvtd-login-wrap .pvtd-login-brand-text{font-size:12px!important;font-weight:500!important;color:#8B86A0!important;}
.pvtd-login-wrap .pvtd-login-brand-text strong{color:#1A1333!important;font-weight:800!important;letter-spacing:.4px!important;}
.pvtd-login-wrap .pvtd-login-top{text-align:center!important;margin-bottom:22px!important;}
.pvtd-login-wrap .pvtd-login-logo-img{height:28px!important;width:auto!important;}

/* ══ ATTACHMENT BUTTONS IN NACHRICHTEN ═══════════════════ */
.pvtd-attachment-row{display:flex;flex-wrap:wrap;gap:8px;margin-bottom:10px;}
.pvtd-attachment-btn{
  display:inline-flex;align-items:center;gap:8px;
  background:#F0EAFD;border:1.5px solid rgba(126,59,237,.2);
  border-radius:10px;padding:9px 14px;
  font-size:13px;font-weight:600;color:#7E3BED;
  text-decoration:none;transition:all .15s;
  word-break:break-all;
}
.pvtd-attachment-btn:hover{background:#E4D5FB;border-color:rgba(126,59,237,.4);transform:translateY(-1px);box-shadow:0 4px 12px rgba(126,59,237,.12);}
.pvtd-attachment-btn span{
  font-size:11px;font-weight:700;
  background:#7E3BED;color:#fff;
  border-radius:6px;padding:2px 8px;
  white-space:nowrap;word-break:normal;
}

/* ══ REPLY FILE UPLOAD ZONE ══════════════════════════════ */
.pvtd-reply-upload{
  position:relative;margin-top:10px;
  border:1.5px dashed var(--c-border,#E4E2EC);border-radius:9px;
  background:var(--c-bg,#F5F4F8);transition:border-color .15s;overflow:hidden;
  cursor:pointer;
}
.pvtd-reply-upload:hover,.pvtd-reply-upload--drag{border-color:#7E3BED;background:#F5F0FF;}
.pvtd-reply-upload input[type=file]{position:absolute;inset:0;opacity:0;cursor:pointer;width:100%;height:100%;}
.pvtd-reply-upload-inner{display:flex;align-items:center;gap:8px;padding:9px 14px;pointer-events:none;color:#8B86A0;}
.pvtd-reply-upload-inner span{font-size:12px;font-weight:500;}
.pvtd-reply-chips{display:flex;flex-wrap:wrap;gap:6px;margin-top:8px;}

/* ══ DATEI-TIMELINE ══════════════════════════════════════ */
.pvtd-file-timeline{
  background:#fff;border:1.5px solid var(--c-border,#E4E2EC);
  border-radius:14px;margin-bottom:20px;overflow:hidden;
}
.pvtd-file-timeline-hd{
  display:flex;align-items:center;gap:8px;
  padding:13px 18px;border-bottom:1px solid var(--c-border,#E4E2EC);
  font-size:13px;font-weight:700;color:var(--c-text,#1A1333);
}
.pvtd-file-timeline-hd svg{opacity:.5;}
.pvtd-file-timeline-count{
  margin-left:auto;background:#7E3BED;color:#fff;
  font-size:11px;font-weight:700;border-radius:20px;
  padding:2px 9px;min-width:22px;text-align:center;
}
.pvtd-ft-table{
  width:100%;border-collapse:collapse;font-size:13px;
}
.pvtd-ft-table thead tr{background:#F5F4F8;}
.pvtd-ft-table thead th{
  padding:8px 12px;font-size:11px;font-weight:700;
  color:#8B86A0;text-transform:uppercase;letter-spacing:.6px;
  text-align:left;white-space:nowrap;
}
.pvtd-ft-row{border-top:1px solid #F0EEF8;transition:background .1s;}
.pvtd-ft-row:hover{background:#FAFAFE;}
.pvtd-ft-icon{padding:10px 8px 10px 16px;font-size:16px;width:32px;}
.pvtd-ft-name{padding:10px 12px;}
.pvtd-ft-name a{
  color:var(--c-text,#1A1333);font-weight:600;text-decoration:none;
  word-break:break-all;
}
.pvtd-ft-name a:hover{color:#7E3BED;text-decoration:underline;}
.pvtd-ft-size{
  display:block;font-size:11px;color:#8B86A0;margin-top:2px;font-weight:400;
}
.pvtd-ft-who{padding:10px 12px;white-space:nowrap;}
.pvtd-ft-date{
  padding:10px 12px;font-size:12px;color:#8B86A0;white-space:nowrap;
}
.pvtd-ft-dl{padding:10px 14px 10px 4px;text-align:right;}
.pvtd-ft-dl-btn{
  display:inline-flex;align-items:center;justify-content:center;
  width:28px;height:28px;border-radius:8px;
  background:#F0EEFF;color:#7E3BED;text-decoration:none;
  font-size:14px;font-weight:700;transition:background .15s;
}
.pvtd-ft-dl-btn:hover{background:#7E3BED;color:#fff;}

/* Badges: Wer hat hochgeladen */
.pvtd-ft-badge{
  display:inline-flex;align-items:center;gap:5px;
  font-size:11px;font-weight:700;border-radius:20px;padding:3px 10px;
}
.pvtd-ft-badge--customer{
  background:#EFF6FF;color:#1D4ED8;
}
.pvtd-ft-badge--support{
  background:#F0EEFF;color:#6830CC;
}

/* Attach-Button in Reply-Box */
.pvtd-btn-attach{
  display:inline-flex;align-items:center;gap:5px;
  background:#F5F4F8;border:1.5px solid var(--c-border,#E4E2EC);
  border-radius:8px;padding:6px 12px;cursor:pointer;
  font-size:12px;font-weight:600;color:#5A5580;
  transition:all .15s;
}
.pvtd-btn-attach:hover{border-color:#7E3BED;color:#7E3BED;background:#F0EEFF;}

/* ── Logo Images ──────────────────────────────────────── */
.pvtd-login-logo-img {
    height: 28px;
    width: auto;
    display: block;
    object-fit: contain;
    flex-shrink: 0;
}
.pvtd-dash-logo-img {
    height: 16px !important;
    max-height: 16px !important;
    width: auto !important;
    max-width: 120px !important;
    object-fit: contain !important;
    display: block !important;
    flex-shrink: 0 !important;
}
/* ── Datei-Anhang im Chatverlauf ──────────────────────── */
.pvtd-msg-files {
    margin-top: 10px;
    display: flex;
    flex-direction: column;
    gap: 6px;
}
.pvtd-msg-file-item {
    display: flex;
    align-items: center;
    gap: 8px;
    padding: 7px 11px;
    background: rgba(126,59,237,.07);
    border: 1px solid rgba(126,59,237,.18);
    border-radius: 8px;
    font-size: 12px;
    color: #1A1333;
    text-decoration: none;
    transition: background .15s;
}
.pvtd-msg-file-item:hover {
    background: rgba(126,59,237,.14);
    color: #7E3BED;
}
.pvtd-msg-file-icon { font-size: 15px; flex-shrink: 0; }
.pvtd-msg-file-name { font-weight: 600; flex: 1; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.pvtd-msg-file-dl { font-size: 11px; color: #7E3BED; font-weight: 700; flex-shrink: 0; }
/* Support-Datei (von Process Vision) leicht anders */
.pvtd-msg--support .pvtd-msg-file-item {
    background: rgba(198,255,52,.08);
    border-color: rgba(198,255,52,.25);
}
.pvtd-msg--support .pvtd-msg-file-item:hover {
    background: rgba(198,255,52,.18);
    color: #1A1333;
}